Warranty
KIDORCA Rain Boots Warranty
Six Month Warranty
KIDORCA Rain Boots are covered by a six month warranty against manufacturing defects. The warranty period begins on the date your order is delivered.
Please inspect your rain boots when they arrive. If they are damaged during shipping, defective or different from what you ordered, contact KIDORCA promptly. Once the issue has been reviewed and approved, KIDORCA will replace the product or provide a refund.
If you discover a manufacturing defect after delivery, you must notify KIDORCA within one month of discovering the issue and before the six month warranty period expires.
All warranty requests must be submitted in writing through the Contact Us form on our website. Please include:
- Your name and order number
- A description of the issue
- The date the issue was discovered
- Clear photographs showing the product and defect
Warranty coverage does not include regular wear, accidental damage, misuse, improper care or damage caused by using the product for a purpose other than its intended use.
Warranty FAQ
How long are KIDORCA Rain Boots covered?
KIDORCA Rain Boots include a six month warranty against manufacturing defects, beginning on the delivery date.
What does the warranty cover?
The warranty covers confirmed manufacturing defects. Products that arrive damaged or do not match the original order may also qualify for a replacement or refund.
What is not covered by the warranty?
Regular wear, accidental damage, misuse, improper care and damage unrelated to a manufacturing defect are not covered.
How do I submit a warranty claim?
Submit your claim in writing through the Contact Us form on our website. Include your order number, a description of the issue and clear photographs of the product.
When must I report a defect?
You must contact KIDORCA within one month of discovering the defect and before the six month warranty period expires.
Will a defective product be refunded or replaced?
Once the warranty claim has been reviewed and approved, KIDORCA will provide a replacement or refund, depending on the circumstances and product availability.
Your satisfaction is 100% guaranteed. KIDORCA accepts returned items purchased on www.kidorca.com with a proof of purchase within 30 days from the delivery date.
Warranty
WARRANTY POLICY
KIDORCA wellington boots purchased from this Website are covered by six (6) month warranty against materials and workmanship. Material refers to a toggle system, fabrics and rubber. Workmanship refers to seams, seam tape and construction. KIDORCA rain boots are hand crafted, using a combination of modern technology and traditional craft techniques. We use a natural product, tapped from rubber trees in tropical plantations. For this reason, each KIDORCA rain boot is unique and may show tiny imperfections in appearance. These in no way affect the performance or durability of the boot. Please note, damage due to reasonable wear and tear such as rips, tears, abrasion or UV degradation, misuse or neglect is not covered under our warranty policy.
Items deemed defective and therefore covered under manufacturer’s defect warranty will be replaced at no cost to the Buyer.
If you believe your footwear is defective, the best way to resolve the issue is to send us an e-mail at info@kidorca.com along with a scanned copy of your sales receipt, your contact information, a brief description of the problem and a photo of the product showing the problem area. Please allow 15 business days for us to respond, while we investigate.
If the product you return is found to be covered by this warranty and you are able to provide the original proof of purchase, KIDORCA may issue a refund to you for the purchase price you originally paid or, at KIDORCA’s discretion, offer an exchange up to the value of the original order. All exchanges are at KIDORCA’s discretion and subject to the availability of suitable replacement stock.
What IS Covered Under Manufacturer’s Defect Warranty:
- Seams not properly sealed
- Leaking at seams after first use
- Waterproof items not keeping water out after first use
- Missing parts
What is NOT Covered Under Manufacturer’s Defect Warranty:
- Damages due to the products normal wear and tear
- Improper fitting/sizing
- Damages due to improper use of the products and poor maintenance
- Damages due to non-observance of the instructions or restrictions for use of the products
- Damages due to non-observance of the instructions for maintenance
- Damages due to modification of the products
- Damages due to any impact caused by sharp items, due to torsion, compression, a fall, an abnormal impact or other actions that cannot be under KIDORCA’s reasonable control.
The present warranty is not enforceable if:
- The Product is not returned in its original packaging.
- The Product has been modified or repaired by any person or entity other than KIDORCA or an authorized KIDORCA retailer.
Occasionally white marks may appear on your boots. This is not a defect, but a release of natural protective wax that can be easily wiped clean with a damp cloth.
